Adding a Return Reason

Squirrel Cloud allows the selection of predefined reasons when returning an item at POS.

Return reasons do not print or display at POS.

1. Navigate to Advanced Setup > Reasons > Return Reasons.
2. Click Add Return Reason.
3. (Optional) Enable the Is Open field. When this field is enabled, users enter a reason for the return manually.
4. In the Reason field, do one of the following:
   • If the Is Open field is enabled, enter a name that reflects the requirement for manual reason entry (e.g. "Other" or "Manual").
     
   • If the Is Open field is disabled, enter a descriptive reason for the return1.
5. Click Save Return Reason.