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Adding a QSA Reason

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TitleAdding a QSA Reason
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Adding a QSA Reason

Squirrel Clouds allows the selection of predefined reasons when applying a Quality Service Atmosphere (QSA) adjustment from POS. This allows users to aggregate data and monitor for trends.

QSA reasons do not print or display at POS. They are used only for reporting.

  1. Navigate to Advanced Setup > Reasons > Void Reasons.
  2. Click Add Void Reason.
  3. (Optional) Enable the Is Open field. When this field is enabled, users enter a reason for the QSA manually. This entry is displayed on the QSA Report.
  4. In the Reason field, do one of the following:
    • If the Is Open field is enabled, enter a name that reflects the requirement for manual reason entry (e.g. "Other" or "Manual"). The reason entered at POS is displayed on the QSA Report.
      qsa_reason-open_field_enabled_368x104
    • If the Is Open field is disabled, enter a descriptive QSA reason1. This reason will be displayed on the QSA Report.
      qsa_reason_364x96
  5. Click Save QSA Reason.

1 QSAs are typically used to remove menu entries that have already been delivered to the customer. The QSA reasons should reflect such cases (e.g. "overcooked" or "food arrived late") rather than reasons that would be more applicable to voids (e.g. "ordered wrong item").

 

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